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Our refund and returns policy lasts 15 days after the delivery of a product. If 15 days have passed since the delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any type of product that is customized with your brand/logo is exempt from being returned.
Gift cards are also considered non-returnable items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@grapplingspidy.com.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@grapplingspidy.com and send your item to:
Cherry Hill Dr, Poughkeepsie, New York 12603
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, we will send the refund to the gift giver, and they will be informed of your return.
To return your product, mail it to:
Cherry Hill Dr, Poughkeepsie, New York 12603
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
For questions related to refunds and returns, contact us at:
info@grapplingspidy.com
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